V-Forms allows callers to “fill-in” forms, questionnaires and request information by simply speaking their details. An automated solution, V-Forms reduces resource levels during peak times enabling Agents to deal with higher value calls rather than routine data capture such as taking names and addresses. Completed forms can be transcribed by multiple Agents during quiet periods or processed by home-workers. Full MI available via a secure web portal.
Available in the cloud, or on-premise. Full customisation service available. We integrate our V-Forms solution with your back-end systems, databases and CRM.
V-Forms is ideal for companies running advertising or brochure request campaigns where high call volumes are expected and also offers fully automated management reporting.
V-Forms comes with multiple forms allowing, for instance, for various campaigns to be set up and run simultaneously, designed with different questions based on which campaign number was dialled.
Completed forms can be transcribed by multiple Agents during quiet periods making fantastic use of their time, and is a perfect solution for companies utilising the services of home-workers.