Dial one to speak to the wrong advisor. Dial two to be put on hold for twenty minutes. Speak now to go back to the start, getting hugely frustrated in the process… Sound familiar?
This is what interactive voice response (IVR) looks like for some businesses. But it’s not how we do things at Maximum.
Our speech-enabled solutions are powerful, naturalistic, and highly intelligent. At a time when businesses are under pressure to provide 24/7 customer service, IVR tech helps you exceed expectations with a range of customisable self-service applications. We’ve got everything you need to make great experiences happen, whether you’re taking payments, gathering feedback, answering queries, identifying customers, or something else entirely. And you can even tailor the level of automation and personalisation you want to provide, for a solution that’s as unique as your business.
Want to discover how our IVR can help you save time, improve efficiency, and free up staff to handle value-adding tasks at your business? Explore our applications below to see exactly what you can achieve with Maximum. Or check out the main menu for more apps.
"The business benefits we are seeing are material and the commercials are in the right place.
I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership"
"I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME!
We’ve been using your application for years starting with Intelligent Callback.
It’s easy to administer and it works."
"With IVR, we’re effectively always open and now provide a 24x7 service.
After 18 months, our scores are 15% ahead of which we are immensely proud of."
"We've worked with Maximum since 2007, initially to implement Voice Biometrics.
I highly recommend them and would have no hesitation in working with them again in the future for any Customer Service Centre technology requirements."