Speak2Dial enables you to guide callers to the person, branch or department they want to talk to by simply speaking the name.
Most customers want to talk directly to someone they already know, or get through to the right office or department, first time. More often than not, they don't know the extension or DDI. Having direct and quick access to employees improves efficiency for your business, and a best caller experience.
We can fully integrate Speak2Dial with the leading telephony systems, allowing businesses to seamlessly move callers from self-service interaction to assisted, live agents as needed, without loss of context.
Speak2Dial removes the need for costly live Agents in receptionist or operator roles that provide little financial gain.
Removing the need for individuals in your business to have their own telephone number or DDI, eliminates the expensive charges. And with a single telephone number for your business, Speak2Dial can transfer calls to your employees, regardless of where they are in the World.
Multiple numbers can be added for each office, department or employee, and even mobile numbers, handy for out of hours procedures and travelling roles. If the main number isn't answered, the alternative number will ring.
Calls can also be transferred to colleagues if the intended person is off sick or on vacation. With integration into a HR system, the process can be automated.
Speak2Dial comes with it's own administration tool, so adjustments can be made in seconds, by anyone in your business with the right access levels. No developer skills needed. Handy when colleagues join your business, change their name, or leave.
Easily accessed via a secure web portal ensures easy access and in-house maintenance. All done without any system downtime.