Intelligent Routing

The Ultimate for First Call Resolution

fcr boosts customer retention

A sophisticated, intelligent routing engine that helps you route callers perfectly, for first call resolution each and every time.

Even before answering a call, Intelligent Routing gathers information it needs, and then routes callers accordingly.

Business intelligence, the data, customers leave when they call you is extremely powerful. It gives a great insight into the likelihood of them going elsewhere, or remaining a customer.

We can help you retain more customers by prioritising calls, adjusting routing, messages, and advising agents of any issues callers may have experienced previously.

By routing intelligently, your business and staff engage more positively, and successfully, with your customers.

Download our eBook to discover all the Engine's features including Agent Availability, Priority Caller handling, and Frequency Routing.