We've all been there. A new vendor promises you the world, luring you in with the glitz and glamour of their snazzy tech ... but when the time comes to integrate that shiny new solution into your systems, you're left to crack on by yourself.
Because, once you've signed on the dotted line - who cares what happens next? Fortunately, we do!
We know that you can only get the most from our powerful IVR solutions if they're properly integrated into your existing platforms. That's why we've invested huge amounts of time and skill into making sure we don't just sell you the dream, we bring it to life.
Whatever integration you need, we can make it happen, without any additional hassle for you.
Perhaps you need to integrate chatbots into your Service Desk to handle support tickets or deal with enquiries.
Maybe you want a nifty voice bot to alow your employees to self-serve about HR issues, like payroll or holidays.
You might want to fuse IVR with your CRM, and back-end systems ensuring agents can give the best possible service from the moment a customer connects.
Or it could be a case of integrating CTI, Screenpop and IVR.
Whatever you want or need, we won't just build you a powerful solution, then leg it, leaving you to do the rest.
We'll spend the time and energy needed to ensure everything works seamlessly together.
Concerned about implementing IVR solutions? No need to worry.
We work with you at every stage of the process, from building a business case, right through to integrations and support after your solutions up and running.
We have an experienced team of specialist on hand to handle the nitty gritty of your integration.
Leaving you and your team free to do what you do best: creating customer experiences that exceed expectations at all levels.
Integrations are part and parcel of our offering. It's not a 'bolt on' or an added cost to be factored in later.
It's a fundamental part of what we do. Meaning you won't be stung with additional expenses, or stress, down the line.