Creating consistently successful connections in the age of always-on service isn't easy. Especially when the digital era puts customers smack bang in the driving seat.
To elevate the customer experience, businesses must unlock the power of conversation. Any time, any place, across any channel. At Maximum we know that AI is the key to achieving this.
State of the art IVR technology. Your pick of the most scalable, secure, and highly tailored solutions. And consistently delighted end customers – all at a great point price . Sounds too good to be true? Sounds like a Maximum Assurance package, to us.
Whether you’re investing in on-premise or keeping your operations agile in the cloud, we use our expertise to design and build every package, following a rigorous assessment of your requirements.
But we know this world (and the tech you rely on) moves fast – so should your needs change, your package can adapt too. Say goodbye to the issue of legacy infrastructure: our cutting-edge solutions are totally flexible, and they come with proactive monitoring and real-time wallboards. And if you have any problems, our dedicated team are on hand to help.
Still weighing up between on-prem or the cloud? Dive into the details below.
Personal assistants have come a long way – these days, you’re more likely to use something like Iron Man’s J.A.R.V.I.S . than Jeeves the faithful valet. But what if a smart, speech-enabled virtual assistant wasn’t the stuff of science fiction? What if it was a core part of your business?
Meet Maxine. She’s intelligent, organised, proactive and multi-lingual. She’s not just an assistant – she’s a partner in a better way of working. And best of all? You can integrate her into your CRM today.
Let’s face it: admin is boring.
Checking emails, scheduling calls, summarising meeting minutes… that’s time you could be spending on more important, complicated, or value-adding work.
It’s no wonder people are embracing voice assistants in their homes. So we think it’s about time you get to enjoy that same ease in your business.
Maxine makes your working life smoother.
She can check your diary, monitor outstanding tasks, and send reminders.
Going somewhere important? She’ll put the address at your fingertips.
Booking an important call? She’ll find a good time, dial you in, record the details and even compile notes.
And she’s proactive, too:
Maxine sends reminders, updates your CRM database as new info arises, and keeps learning the more you use her.
She's also multi-lingual, easily breaking any language barriers, helping to expand business communications globally.
This is the future of business engagement.
"The business benefits we are seeing are material and the commercials are in the right place.
I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership"
"I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME!
We’ve been using your application for years starting with Intelligent Callback.
It’s easy to administer and it works."
"With IVR, we’re effectively always open and now provide a 24x7 service.
After 18 months, our scores are 15% ahead of which we are immensely proud of."
"We've worked with Maximum since 2007, initially to implement Voice Biometrics.
I highly recommend them and would have no hesitation in working with them again in the future for any Customer Service Centre technology requirements."