Surveys help you understand how customers really feel about you, and give great insight into market demand.
Happy customers can help build your brand. What's better than a referral from a friend, a family member, or "someone just like you"? It's all about trust.
And there's no better way to find out whether customers love you, loathe you, or worse, think you're just an average Joe, than to ask. What's really important is that you ask great survey questions.
Today, people are more likely to response to surveys when the event or activity you want feedback on has just happened - when it's fresh in their minds. Delivering surveys on the device of their choice, allowing them to respond in the way that suits them best (voice, SMS, online) has a huge impact.
Download our eBook to discover all the app's features and functionality including low score notification, advanced analytics, and web portal for effortless administration and viewing real-time results.