IVR. So Last Season Tech, Right?
We can all agree that the IVR of 20 years ago may have been a little shoddy to day the least. And often disappointed, and frustrated more than delighted. But IVR tech has improved and changed immensely.
We can all agree that the IVR of 20 years ago may have been a little shoddy to day the least. And often disappointed, and frustrated more than delighted. But IVR tech has improved and changed immensely.
So you've heard about omni-channel CX but have you really reached it? Most companies have reached multi-channel status - where they're able to serve customers through different channels. But