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IVR. So Last Season Tech, Right?

We can all agree that the IVR of 20 years ago may have been a little shoddy to day the least. And often disappointed, and frustrated more than delighted. But IVR tech has improved and changed immensely.

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Smart. Seamless. Consistent.

So you've heard about omni-channel CX but have you really reached it? Most companies have reached multi-channel status - where they're able to serve customers through different channels. But