Omnichannel Contact Centre

Evolving Customer Engagement

EXCEL @ CUSTOMER SERVICE ON EVERY CHANNEL

Transform your call centre into a customer engagement centre with this all-in-one, omnichannel management platform.

It's designed to provide consistent high quality customer service across all media, all channels (phone, email, SMS, web chat and social media).

Manage your Customer Engagement Centre successfully with customer interaction history, real-time dashboards, historical reporting and business analytics.

Empower your agents to handle contacts from all media channels - inbound/outbound voice, live chat, SMS and socials - from a single agent interface.

And display contact volumes, service levels, agent and queue performance metrics - on any device (laptop, mobile phone, tablets).

If need be, mobilise your workforce. Quickly.

Agents can stay connected and work from anywhere using a smartphone, softphone, ip phone. Superviors can view real-time dashboards, make config changes to agents, queues, skills and priorities - on any mobile device.

Download our eBook to discover all the features, functionality and benefits.